We started out many years ago with a solution for quality assurance and user-acceptance testing. If you prefer not to read the post, maybe, you want to watch the talk (33 min) about how we approached customer centricity with the magic power of feedback. Usersnap is a SaaS company providing a versatile user feedback platform to gather feedback along the digital product life cycle. Today, I’m a passionate head of growth at Usersnap. I love what you can do online and how technology shapes our world. I was always into marketing, and sales and had a narrow relationship with the customers. and in the past 20 years, I have been in the B2B industry, always surrounded by web technology. Schremser’s talk at virtual summit The Journey to Customer Centric Growth. This article is an adaptation of Klaus-M. This is why we also have the ultimate guide to customer feedback, ready just for you! Check it out now! □ Schremser, Head of Growth Along the way, we’ve learned a ton about customer-centric growth. Our monthly new customers rate doubled and product trials went up by 155%. We agilely implemented the feedback for our product and improved the customer journey. Collecting customer feedback is the magic that turned our company and made customer centricity part of the lifeblood of our organization.
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